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Downtime or data loss due to underperforming services is a concern; this can have negative impacts in terms of business reputation, business relationships, and privacy
In-house information technology services offered by in-house information technology departments are often required to protect confidential and critical business data as customers do not have direct and complete control over shared multi-tenant infrastructures in a hosted data center.
Global businesses can no longer consider cost minimization as the primary driver for outsourcing their IT services
The evolution of IT services has shown that from the various macro-economic activities of countries, there is a forward movement through increased use of electronic data and telecommunication systems to exploit the economic and non-economic benefits of the 21st century.
Today, these global organizations are instead focusing on finding strategic IT solutions through which they can enable their business to grow
Therefore, the nature and characteristics of IT services are undergoing a significant change from providing physical and operational data or facility management to strategic data processing and communications related activities.